The Foothold Team

Marlowe Greenberg - Chief Executive Officer

Marlowe has worked with nonprofit organizations and local governments as a consultant and educator, and is keenly aware of the philosophical and change-management issues that occur with the integration of new technology. He shapes many of the partnerships that help Foothold serve its client agencies.

Marlowe was previously a partner in the Flores Greenberg Consulting Group where he directed projects for organizations such as Cisco Systems, Inc., the National Board for Professional Teaching Standards and the City of Detroit. He also taught Microeconomics and Education Policy as well as a project-based class for graduate students at the University of Michigan Ford School of Public Policy. Prior to that, Marlowe worked at the Democratic Leadership Council’s think tank and Jobs for the Future in Boston, MA.

Marlowe graduated from Vassar College with honors. He holds a BA in Sociology, and coursework in Philosophy. He received his Master of Public Policy from the University of Michigan. He is a member of the Association of Public Policy Analysis & Management as well as the American Political Science Association. Marlowe is also an adjunct professor at the Milano School of Business at the New School University in New York City.

Marlowe has published several articles about the use of web-based technologies in nonprofit organizations. Below are a few selected links:

An article on databases from TechSoup
An article on choosing the right behavioral healthcare vendor
A blog post on the growth and development of RHIOs, Health Homes, and HIEs

Nick Scharlatt - Chief Marketing Officer

Nick is responsible for Foothold Technology’s client relationships. In addition to working with agencies, Nick works with nonprofit membership associations and local and national governments. Agencies should benefit from the experience of other agencies and keep up to date with the most recent government mandates. Nick helps this important information reach all stations in the Foothold universe.

Nick comes to Foothold Technology after several years in the private sector, working in sports media and business. Most recently working as the Director of Sales and Marketing at The Sporting News magazine, Nick has also spent time at ESPN Classic, Major League Baseball, CBS Sports during the Albertville Olympics and working as a sous chef at the Boonville Hotel in Northern California.

Nick graduated from Vassar College with a BA in English. He is an advisor to two local organizations: Harlem RBI: Reviving Baseball in the Inner Cities and Career Gear: providing counseling, clothing and follow up support to men seeking employment.

Tom Mitchell - Chief Technology Officer

Tom is a software designer and network administrator who has served in the nonprofit social service and housing community for ten years. Tom is responsible for the original development of the AWARDS application. He has worked closely with providers in NYC to design and develop database applications that monitor contract compliance, facilitate Continuous Quality Improvement, capture all information for oversight agency reports and provide internal monitoring of data quality and agency performance.

Tom is knowledgeable and experienced in data modeling and database design. His expertise includes the LAPP architecture (Linux-Apache-Postgres-PHP). Tom has particular insight into usability issues resulting from his direct interaction with line staff and supervisors doing their day to day work with the application for many years. He is one of the few programmers who has dedicated his life to making technology work for nonprofits.

Paul Rossi - Director, Client Services Division

In addition to overseeing Foothold Technology’s compliance with HUD’s HMIS Data Standards, Paul works with Foothold’s statewide and multi-county database implementations supporting clients in process development, implementation planning, database administration and training. Prior to joining Foothold Technology as their Philadelphia based Director of Homeless Information Services in 2001, Paul spent more than ten years in Los Angeles providing direct client services to the homeless and those living with HIV/AIDS as well as serving as the Director of Programs for the Los Angeles Homeless Services Authority. From his experiences in both the public and private sectors, Paul brings a unique perspective to the non-profit/social service arena and a keen interest in improving the efficiency of social service delivery. Using his technical expertise, program management and client service experiences, Paul helped to develop the HMIS version of AWARDS.

Paul is a graduate of the University of Miami.

Chiwoniso Kaitano - Senior Project Manager

At Foothold, Chi is committed to helping clients in the public sector harness the benefits of new technologies. Her previous professional experiences include providing technical assistance to public sector organizations in the area of nonprofit management, with a focus on data collection, outcomes measurement, strategic planning and program evaluation. Chi has also worked in management consulting in the new media and web consulting space and in advocacy and research in the areas of international humanitarian and human rights law.

Currently, Chi serves as an Advisory Board member for YouthAssets, an international NGO that promotes use of mobile technology in youth communities in Africa.

Chi graduated from the London School of Economics and Political Science (LSE) with a Law degree (LL.B Hons), and holds a Masters in International Affairs (MIA) from Columbia University’s School for Public and International Affairs.

Laura Griffis Marshall - Senior Project Manager

Laura has worked in the nonprofit sector in a variety of settings and is particularly attuned to and interested in the challenges of organizational change management. Her professional experiences include analyzing financial strategies to increase New York State’s public investment in the human services sector, strategic planning for developing microfinance programs in New York City and Tanzania, managing the East African division of a US-based nonprofit organization, and Peace Corps service in West Africa.

Laura earned a Master of Science in Nonprofit Management from The New School University as well as a Master of Theological Studies from Harvard University. She also holds a BA in Comparative Religion from Wesleyan University.

Rachel Miller - Senior Project Manager

Rachel Miller comes to Foothold Technology with several years of experience working in both the nonprofit sector and NYC government. She began her career providing direct services at a Welfare to Work program, and moved on to program monitoring, contract management, and data collection for chemical dependency, court advocacy, HIV case management and vocational programs at an NYC nonprofit agency. Here she also assisted in the implementation, oversight and maintenance of a new agency-wide client database, helping all levels of staff to utilize the system and improving the agency’s ability to meet all funding reporting requirements. Rachel also spent two years at the NYC Division of Mental Hygiene, where she coordinated the development of state-mandated local government plans for NYC’s mental health, chemical dependency and mental retardation and developmental disabilities services, as well as the NYC Personalized Recovery Oriented Services (PROS) Implementation Plan. This varied work experience has provided Rachel with an understanding of the array of services Foothold’s clients provide, as well as firsthand knowledge and experience with the data collection and reporting needs of social service agencies.

Rachel graduated from SUNY Binghamton with a BA in Anthropology, and earned a Master of Public Administration from the Maxwell School of Citizenship and Public Affairs at Syracuse University, with a Certificate in Information Technology Policy and Management.

Juliette Palmer - Senior Project Manager

Juliette is committed to bringing the benefits of technology to non-profit management by creating systems for effective service delivery and inter-agency communication. She comes to Foothold Technology having worked in a variety of social service settings in New York City, primarily in the areas of housing and homelessness. She has provided direct services for tenants facing eviction, supportive housing residents, and formerly incarcerated individuals. She is also experienced in advocacy and community organizing, program development and management, program evaluation, grant-writing, supportive housing development, and alcohol and substance abuse services. Most recently, she managed the implementation of AWARDS at Palladia, Inc., a large multi-service agency, and brings this first-hand experience to her work with Foothold’s clients. She also coordinated Palladia’s HIPAA compliance efforts, and is especially attuned to the privacy and confidentiality concerns of social service agencies.

Juliette graduated from the University of Michigan with a BA in sociology and is pursuing a Master’s degree in Social Work at Hunter College.

Careful Planning Will be a Big Help - Behavioral Healthcare

Yehuda Charm - Implementation Consultant

At Foothold, Yehuda is responsible for ensuring clients have a seamless transition to AWARDS. Before coming to Foothold, Yehuda worked for various nonprofits. At the National Jewish Council for Disabilities he created and implemented social recreational programs for people living with disabilities, later advancing to supervising all of the programs in the metro New York region.

Yehuda is a graduate of Yeshiva University with a Bachelors of Science in Psychology and Sociology, and a Masters of Social Work from the Wurzweiler School of Arts.

Sarah Galena - Implementation Consultant

Sarah works with our clients to ensure that their implementation of the AWARDS software is a positive experience and a seamless process. Sarah comes to Foothold Technology from HHS-Connect, where she was a training and outreach specialist for ACCESS NYC, a project of the New York City Deputy Mayor’s office that leverages technology to provide better Social Services. Sarah has extensive software training experience in non-profit organizations. She has also assisted organizations in implementing technology into their service delivery models. Prior to her work for the City of New York, Sarah was a program director at the National Jewish Council for Disabilities where she created recreational programs for adults with developmental disabilities. Sarah graduated from the University of Maryland with a Bachelors of Science in Special Education and a Masters of Education with a focus on Transition Planning.

Amy Glover - Project Manager

Amy joined Foothold Technology after working for 10 years in the behavioral health field. She has a diverse background working as a family preservation case manager, substance abuse and addiction specialist, and volunteered her time as an advocate for domestic violence and sexual abuse/assault victims. Before joining Foothold, Amy was the Director of Quality Improvement for Residential Services at a New York City non-profit, which provides housing services to adults with mental illness and a history of homelessness, as well being responsible for training and staff development.

At Foothold, Amy is a member of the Client Services Division and is a contributor to the Quality Assurance Team and Training Division. She graduated with a BS in Counseling from Newman University in Wichita, Kansas and a Masters degree in Social Work Administration from Columbia University. Amy is a Licensed Social Worker with the State of New York. In her spare time, she uses her knitting and crocheting skills to help Warm Up America!, a charitable foundation dedicated to providing warm blankets, clothing and other items to people in need.

Melissa Seymour - Director of Quality Assurance

Melissa is responsible for providing Foothold Technology’s customers with the information they need to use AWARDS. She developed and maintains the AWARDS user’s manuals and online help system, and also provides technical support of the application to its users. Melissa is committed to helping all AWARDS users perform their jobs more efficiently and effectively, and to ensure that they have a positive experience with the application.

Melissa graduated from the University of Michigan with a BA in political science and communication studies. She came to Foothold with several years of technical writing experience, and was instrumental in the development of documentation and help systems for her former employers’ various software applications.

Anna Adelson - Quality Assurance

Anna joined Foothold Technology after years of experience in the nonprofit sector with the Brooklyn Bridge Park Coalition as a staff member, early childhood teacher and assistant office manager. At Foothold, Anna is pleased to combine her commitment to helping others with her technological skills. Anna is particularly attentive to the needs of clients with less experience with computers and software and seeks to help all clients build confidence in using AWARDS. In her personal life, Anna is very active in Little People of America, an organization committed to advocating for the equality and accurate representation of people with dwarfism.

Alex Attinson - Quality Assurance

At Foothold Technology, Alex works as part of the Quality Assurance team and manages internal Information Technology as well as several other special projects. Most recently, he produced the 2011 Foothold Expo at the New York University Kimmel Center. The 2011 Foothold Expo implemented several new successful concepts to the the annual users conference model, including tracks, social networking and interactive exhibitions. He also introduced and implemented the FootholdConnect concept of events that connects clients directly to the experts on Foothold's Client Services and Training teams. Alex is responsible for implementing and administering Google Apps at Foothold and is always on the lookout for cutting edge applications to promote creativity and productivity.

Alex is a graduate of Emory University with a B.A. in Economics (ODE) and History, where he was an SGA Divisional President and member of the Cycling and Triathlon team.

Careful Planning Will be a Big Help - Behavioral Healthcare

Tanya Coraci - Quality Assurance

As part of the Quality Assurance team at Foothold, Tanya is responsible for a variety of tasks which include: assisting with Help Desk requests, creating documentation and online training films for clients, and testing new AWARDS functionality. With a background in corporate training, she also assists with the training of new AWARDS users. Her previous professional experiences include teaching leadership development and coaching skills to management of a major U.S. bank, creating training manuals and standard operating procedures for financial organizations, testing software enhancements for a leading life insurance provider, and coordinating the training needs of a corporate merger among two leading life insurance companies.

Tanya has earned a Bachelors of Science from Michigan State University with a major in Mathematics, and while doing so spent three years as a Calculus teaching assistant. She then graduated from Davenport University with a MBA in Strategic Management. She has a special interest in performance improvement. In her spare time, Tanya volunteers as an adviser to the Alpha Omicron Pi International Fraternity where she supports young women in leadership positions.

Kelly Pickell - Quality Assurance

Kelly has worked in the non-profit sector for over 12 years, starting as the front desk coordinator for the Center for the Homeless and then becoming the database administrator where he helped to implement AWARDS. Prior to joining Foothold Technology, Kelly served as the System Administrator for the Indiana Balance of State Homeless Management Information System (HMIS) where he increased HMIS participation and implemented important data quality measures using AWARDS to help improve the quality of data in the state. Under Kelly's leadership the state was able to fully participate in the Annual Homeless Assessment Report (AHAR).

Kelly serves on the Quality Assurance team at Foothold Technology where he works to make sure users can get good quality data out of AWARDS. Kelly assists with Help Desk requests, documentation and testing of new functionality and features. Kelly is a graduate of Anderson University with a BA in Computer Science. In his spare time he serves on the Board of Directors for Pet Refuge Inc, a local no-kill animal shelter in northern Indiana where he volunteers and fosters dogs.

Karen Sagor - Quality Assurance

Karen joined Foothold Technology with over 12 years of experience in Behavioral Healthcare. While much of her experience focused on treating adults coping with mental illness, she also provided counseling and support to children in a clinic setting and in a domestic violence shelter. Most recently, as a Program Director, Karen facilitated the conversion of a Continuing Day Treatment Program and Supported Employment Program to a PROS program.

Karen uses her diverse background as a member of the Quality Assurance team, to provide Help Desk support to AWARDS users and ensure that program enhancements are integrated into the application in a seamless manner. Karen is a graduate of Cornell University with a B.S. in Electrical Engineering and holds a Masters degree in Social Work from New York University. She is a Licensed Clinical Social Worker in the State of New York.

Jack Herzberg - Director of Training

Jack brings over 15 years of social service experience to his training work at Foothold. He was a core group member of Stop AIDS Orange County (California) and trained other volunteers to facilitate the program as it expanded. He was Director of AIDS Response Program, a community-based prevention group, and later implemented an HIV education program for substance abuse agencies for the Orange County Healthcare Agency. As a contractor for the California State Office of AIDS, he trained professionals and volunteers to administer HIV pre- and post-test counseling throughout the state, and ran the state-funded HIV test sites for the City of Long Beach Health Department. As a case manager for AIDS Services Foundation Orange County, he worked with multiply-diagnosed clients and later worked there as Housing Coordinator, creating several housing programs and training staff at county agencies in the implementation of these services.

Jack graduated from the University of California with a degree in Social Ecology and holds a Masters of Social Work from California State University, Long Beach. He is a member of the American Society for Training & Development and the National Association of Social Workers. As a community volunteer, Jack enjoys working with agencies that support gay and lesbian youth.

Jim Butz - Account Manager

Jim is responsible for working with future Foothold Technology clients. He has been working with and advising non-profit agencies on their technology needs for the past 4 years. Prior to that he owned and operated his own business for 12 years. While enjoying the challenge of operating his own business, he wanted to bring his skills to the health and human service sector. His goal is to become a viable resource on the fluid front of technology and the ever changing needs of health and human service industry.

Jim graduated from Loyola University in Baltimore, MD with a BA in Business Management. He currently volunteers his time to various children’s organization and local community events.

Dan Heimerle - Account Manager

Dan brings a unique blend of information technology and business experience to Foothold. After learning how Fortune 500 corporations utilize technology to reduce costs, improve service and measure results. Dan has been able to bring that experience to provide a unique perspective on how the human service sector can do the same. Dan provided his expertise to some of the nation’s first successful RHIO and medical home projects which are now being implemented across the country as part of the integration of primary and behavioral healthcare. He has also helped human service agencies collaboratively merge their business processes with efficient information systems to improve their client’s access to a broad scope of services and optimize outcomes across a consortium of providers. He provides our clients with recommendations on how to best leverage technology to achieve their goals with contextual knowledge of the nuances of human service agency operations and the populations they serve.

Paul Lieberman - Account Manager

Paul brings a diverse set of sales and operational support experience to the organization. Prior to joining Foothold, he served as the Senior Account Manager for a Gold Certified Microsoft partner specializing in the custom development of personal health records. In his other technology roles, he has represented a national virtual conferencing company, performing as senior business liaison between the account services team, engineering group and end-users. While at the Equitable Life Assurance Society of the United States in New York City, Paul served as a Vice President in the Management Information Services area where, with a professional staff of 30 MBAs, PhDs and technical consultants, he managed all software development, beta-testing, marketing and roll-out activities for the Agent Support Center. He went on to become the Agency Chief Operating Officer of one of Equitable’s largest field sales organizations where he directed the operational support of 350 field representatives.

Paul earned a B.A. Degree from the University of Redlands in Redlands, California and attended Loyola University of Los Angeles School of Law.

Mica Nkusi - Account Manager

Mica brings wealth of experience in high-level sales with industry leaders and Fortune 500 companies to assist human service agencies with their software needs. Prior to joining Foothold, Mica was an Account Manager for Staples Business Services and helped craft viable print strategies for a variety of Fortune 500 firms. Mica also served as Regional Sales Manager for Merchant Industry a secure payment solutions and cash flow management provider. Mica has also worked at Verizon Communications as a Business Sales Representative where he twice garnered the winners circle award for sales excellence.

Elliot Massuda - Inside Sales Manager

Elliot comes to Foothold with a background in real estate sales and a passion to help human services agencies understand the benefits of AWARDS and Foothold Technology. Elliot is a graduate of Northwestern University with a B.A. in Sociology. In addition to being an accomplished member of the swimming and diving team at Northwestern, Elliot spent 5 years volunteering at Chicago House, an organization that provides housing for people living with HIV & AIDS.

Terryn Heron - Inside Sales

Terryn comes to Foothold Technology with extensive experience in the Media Industry, working with companies such as A&E Television Networks, ABC and The New York Times. Following her passion for community service, Terryn recently transitioned into the Social Service Industry. Prior to working at Foothold, Terryn worked with the Association of Community Employment Programs for the Homeless as a Membership Sales Manager for Business Development and Marketing.

As part of the Sales team at Foothold, Terryn’s goal is to educate her clients on how AWARDS can help them become more organized and efficient when utilizing the software. In speaking with clients, Terryn uses the consultative approach to learn more about the client’s organization and the people they serve. Her years in the Media business helped hone her consultative sales, relationship building, and customer service skills that she brings to Foothold Technology.

Additionally, Terryn volunteers with the Xavier Society for the Blind, and supports various children’s organizations.

Hadley McLoughlin - Inside Sales

Hadley comes to Foothold with a passion to empower social service agencies by educating agencies on the benefits of AWARDS and the services Foothold Technology provides. Prior to coming to Foothold, Hadley worked for New York City Department of Consumer Affairs Office of Financial Empowerment as a Volunteer Manager and Recruiter through a city based initiative to promote volunteerism within the community. She received her BA from Connecticut College in Anthropology and earned her JD from the New England School of Law. In addition, Hadley is a New York Cares volunteer.

Victoria Eng - Director of Marketing

Vicki brings more than 15 years of experience in marketing and communications, as well as an extensive background as a writer and educator. Her experience spans the arenas of health, education, advocacy, arts and culture, technology, and finance. She is excited to promote Foothold’s leadership in the evolution of electronic health records for social service agencies. Before joining Foothold, Vicki was the managing director of Modern IDENTITY, a New York-based branding and visual strategy agency, where she developed communications in print, digital, and online platforms for a wide range of clients. Prior to that, she produced conferences and trainings for Kesselman-Jones, New Mexico’s leading event management firm. While there she worked closely with nonprofits, government entities, and social service agencies. She also lived briefly in Costa Rica, managing the logistics of a federally funded archaeological excavation.

Vicki earned an MFA in Writing from Columbia University and a BA in English and Asian American Studies from Hunter College, CUNY. She has taught writing and critical thinking at Columbia, Hunter, and the University of New Mexico. A native New Yorker, she has published and continues to write about her experience growing up feminist in NY’s Chinatown.

Sarah Morrison - Marketing Coordinator

Sarah is a recent graduate of Vassar College, where she obtained her Bachelor of Arts in Film. Prior to her work at Foothold, Sarah focused mainly on the entertainment industry, working on production coordination for both independent and documentary films. In her positions as production and pre-production intern, Sarah worked to create production time schedules and provided in office support for on location crews. More recently, Sarah gained experience in event production and promotion, planning and executing weekly concerts and film screenings at the Hudson River Park. Sarah comes to Foothold eager to apply her production background to a new industry. As Marketing Coordinator, Sarah works to aid the staff in their sales and marketing initiatives and provides office support for the many branches of Foothold.

Shulamis Turin - Director of Application Development

Shulamis Turin comes to Foothold after spending several years in the software development industry. Her expertise spans the full spectrum of database administration as well as application and web development skills. She has developed several systems utilizing Oracle, SQL Server, Access databases along with Active Server Pages, Java Applets, HTML, DHTML and JavaScript. Shulamis received Oracle Certification after graduating from the Computer Institute of Technology with a GPA of 4.0.

Shulamis has been utilizing her computer skills in the nonprofit arena as well. She volunteers her services in assisting an educational institution in automating their daily office work activities, allowing them to accomplish their tasks in a more systematic and cost efficient manner. She has also offered tutorial services to children with lesser abilities and from lower income families allowing them to flourish to their fullest potential.

Leah Bloch - Application Developer

As part of the Application Development team at Foothold Technology, Leah assists in the development, maintenance, and improvement of the AWARDS application.

As a consultant, Leah has applied her web development and database skills in ASP.NET, VB, C#, CSS, HTML, and Microsoft Sql Server by improving the data mining and reporting tools of a web commerce company.

Leah has also utilized her skills in the non-profit sector for both an outreach organization and a school for children with special needs. She participated in the database maintenance tasks as well as the automation of various administrative tasks in furthering their fundraising efforts.

Skip Coon- Application Developer

Skip has been coding for over 10 years. He has built applications for a variety of industries, ranging from bio technology to restaurants and everything in between. His skill set includes but is not limited to: PHP, Perl, Python, Java, SQL, C# and Java. He finds most enjoyment working on applications for the internet that are built with Open Source toolkits. He graduated from Temple University with a Bachelors of Science in Computer Science and is also a Java Certified Programmer.

In his spare time, he can be found in the Wissahickon woods mountain biking with his family.

Tomasz Korwel - Application Developer

Tomasz is a member of the Application Development team at Foothold and has been a developer of web applications since the mid-1990’s. He serves as the link between the Application Development team and the Help Desk, ensuring that feedback is applied in order to make AWARDS easier to use and better focused to customer needs. Tomasz specializes in technologies used to build advanced web applications that are still easy to use. Prior to joining Foothold he has worked on web commerce systems and advanced content management solutions, including work for the largest Polish print house where his work helped broaden its market to the European Union. Tomasz likes to travel, especially to Utah where he enjoys mountain biking and photography.

Corey Schomer- Application Developer

Corey is a part of the application development team at Foothold Technology and brings expertise in all areas of application development including database design and administration, and client and server side development. He has an Associate Degree in Information Technology, is a Zend Certified Engineer in PHP and the Zend Framework, and is an Oracle Certified Professional MySQL Database Administrator. He has used his knowledge of these server side technologies along with javascript frameworks like jQuery & ExtJS to create scalable, responsive and user friendly applications.

Pavel Tkalenko - Application Developer

Aviva Wachsman - Application Developer

Aviva brings expertise and experience in all areas of web development- server-side and client side-scripting, database administration, and GUI. Aviva combines her logical and organizational skills with her programming knowledge and creative abilities to develop and enhance the software. After receiving her BA in computer science, Aviva worked for several years in Israel as an application developer for Neve Yerushalayim, a large international non-profit organization. There she created the main intranet database application using SQL Server, Active Server Pages, COM+, Javascript, and CSS. She developed many customized Access database and Visual Basic applications for use by the organization’s large number of divisions and staff. Aviva also worked as a computer lab instructor and calculus tutor for college students. She was involved in much volunteer work, primarily organizing programs and providing care and assistance for terror victims and hospitalized patients and their families.

Drew Morone - Network Administrator

Drew started his IT career with Prodigy Services in 1991 doing modem and application tech support. Drew has been heavily involved in all aspects of IP network architecture and applications integration and has an intimate knowledge of most services, applications, operating systems and hardware.

Drew's technical expertise runs the gamut:

• Sendmail, qmail, listproc, DNS/BIND(4.x,8.x), WINS, FTP, NFS, SAMBA, Apache httpd, NCSA httpd, MS IIS, innd, ircd, DHCP, BOOTP, MS ILS.

• Livingston RAS/routers, Cisco routers, 3com routers, Bay Networks. Livingston Com/OS, Cisco IOS, Radius. Multitech multiplexers, all brands of modems. TCP/IP, SMB, IPX. Frame-Relay, PPP, SLIP, DDSII, ISDN, xDSL, Ethernet, Token Ring. Adran, Bat CSU/DSU RIP, OSPF

• Gauntlet Firewall Toolkit (FWTK), NAT, TCP Wrappers, ssh, Titan, COPS, SATAN, Tripwire, pgp, sudo, identd, socks, nbaudit, tcpdump, nmap, arpwatch.

• Network Console, MRTG, netcat, rsync.